The New Learning Strategy of the Dutch Vehicle Authority

— This case study is about the new learning strategy of the Dutch Vehicle Authority, a governmental organization. The aim is to examine the different perspectives like the development strategy containing blended learning content and learning settings; implementation issues and the first experiences with this new learning model in daily practices. The developments in the project were permanently monitored and evaluated to find out how the innovation was perceived by the stake holders and to supply the decision makers with relevant information. This reality is often being denied by learning professionals, but decisive for the viability of complex learning innovations. I. INTRODUCTION The 'Dienst Wegverkeer' (RDW) is the home of the vehicle inspection organization in the Netherlands and the central link in the vehicle chain between the automotive sector, government and members of the public. The RDW focuses on safety, technical reliability and a cleaner environment. Under the ultimate accountability of the Dutch government, the RDW participates in the development of international laws and regulations, organizes the issue and registration of number plates and driving licenses. The RDW also grants permits for the admission of vehicles and vehicle components to the Dutch and European market on the basis of technical regulations. Important activities are the registration and information provision: gathering, storing, updating and managing data about vehicles, their owners and vehicle documentation and providing information about this data. The main issue covered in this case study is the innovation of the training and certification process of the employees working at the Vehicle Technical Department and responsible for the inspection and control of companies that are accredited by the RDW to monitor the technical state of vehicles in connection with safety and environmental requirements. The employee who inspects the companies, in most instances small and medium sized private garages, needs to be certified to do so. These inspectors constitute a target group of mobile workers, most of the time on the road to control the car inspection work of the garages. They are directed to these garages by the central office, but work